Where do you ship?
We ship anywhere. Worldwide.
How long does the delivery take?
Delivery may vary depending on location. We estimate 1 to 2 business days within Europe and up to 1 week for International orders. We do not ship on Saturday and Sunday.
When will my order be sent out?
We estimate to despatch your items within 1 business day.
How are products shipped?
Orders are shipped via Couriers. All deliveries require a signature on arrival at the destination.
How much will shipping cost to my address?
Belgian Crew have fixed rates based on the total price of the order for shipping, regardless of the size or number of items.
Do you ship to PO Box?
WE CAN NOT SHIP TO PO BOX ADDRESSES
How can I pay for my order?
You can pay by Paypal or Credit Card. Visa, MasterCard or American Express accepted. Payment checkout through Paypal, you don’t have to have an account to pay by Credit Card.
When will I be charged for my order?
You’ll be charged for your order at checkout.
Do your prices include tax?
All Checkout Prices for Belgium and to the European Union include sales taxes; there are no additional fees to pay at all. All other prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country.
*please note all duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Belgian Crew for any reason.
My item went on sale after I purchased it?
We do not have sales often but under certain circumstances we may run special offers or discounts. This is unpredictable, usually to clear some stock, get rid of the odd sizes or other. If your purchase was made within 3 days prior to the sale/offer, you can ask for a refund and we will match the offer. Unfortunately, we are not able to refund older purchases.
All orders from outside of Europe will have a proper invoice made prior to being shipped, this is mandatory for customs. For all European orders, customers need to request an invoice (if needed) at the time of making the order. Invoices can not be made once the order has been shipped. We can still provide you with a basic receipt of the order in all circumstances.
What’s your returns policy?
You can return any product you receive from us within 60 days of receipt, as long as the item is unused and unwashed.
I do not like the product I ordered, what can I do?
If the product is new and unused you can return it to us for an exchange or a refund within 60 days of receipt.
How do I return a product?
Please visit the returns centre of the website for full instructions on how to return a product.
I want to return a product, but I don’t have the original packaging?
You can always send the products back to us in another package but please pack securely and follow the instructions in the returns section of the website.
How do I exchange a product?
If you would like to exchange your purchase, please follow the steps in the section ‘Returns Centre’ of the website.
Refund and exchanges
If you don't like an item you received or if it does not fit you properly, we offer exchange for a different size or model, free of charge. If we do not have your size in stock, we also offer 100% refund. For refunds requests, unless we are at fault (eg. sent wrong item), we reserve the right to keep the shipping fee, this applies to purchases with free shipping too.
When do I need to pay for the pre-ordered product?
We occasionally offer a pre-order option for particular items. Unless otherwise stated, you will be charged for the product at checkout. The item will be sent to you as soon as available, no more charges apply.
How long before a pre-ordered product is available?
Unless a delivery date is stated on the product’s page, we are unable to give you an exact date. We try our best to deliver all orders as quickly as possible. You will be informed as soon as the delivery date is known.
COMING SOON & OUT OF STOCK
When are products ‘Coming Soon’ available?
As soon we have an estimated date of delivery it will be posted on the specific product page. If no date is available, we are yet to commence production.
I’d like to order a product, but it does not allow me to put it in the basket.
If it is not possible to select an item, it is currently unavailable to purchase.
Will ‘Out of Stock’ items be available again?
Most times they do, but not always. We mostly work on LIMITED RUNS policy. For this reasons, often items sell out very fast, it is best to act quick. We strongly suggest to sign up on the product's page if the item you want is currently out of stock and you will get notified as soon as it will be available again.
My product is less than 1 month old and has developed damage, what can I do?
We put great care and quality control over our apparel. If one of our garment is faulty or has poor quality construction, we are glad to offer a repair service where possible. This service is provided for items that were damaged through normal use and have been cared for as per garment instructions.
CRASH REPAIR/REPLACEMENT SERVICE
We offer a free repair service where a crash or accident has damaged a garment. Normal wear and tear is not included in this service.
This service also applies to garments outside the 60 day return policy.
Please note that repairs can take up to 6 weeks to process, once they have been received by our repair team. Repairs are free of charge.
Please note: not all products or damages can be repaired. Each case is investigated individually. When items can not be repaired we will offer you 50% discount (retail price) a new item within the first year. 40% within the second year. 25% the third year. Items older the 3 years, can not be replaced.
To return a product for repair or get a crash replacement, please send us an email and some photos here: firstname.lastname@example.org
Cycling can put stress on zips and they can break on occasion. We cannot repair zips but if the break is deemed a manufacturing fault the product will be replaced, refunded, or exchanged for an item(s) of the same value, as long as it is within a reasonable time frame after purchase.
We always replace/repair faulty products, if we determine the damage of a product is due to the negligence (intentional or not) of a customer we CAN NOT replace an item. In particular, some sunscreens can stain jerseys. Also, tights and shorts can be damaged by sealant liquid inside tubeless tyres and velcro straps on gloves or other accessories. Please be aware of it.
PRODUCTS & SIZING
I am not sure which size to order?
On most product pages there is specific sizing information. If you are still not certain about which size is right, please contact email@example.com for more advice.
I am interested in having my event sponsored by BBC.
Please send an email to firstname.lastname@example.org detailing your event. We are new and often busy trying to deliver you the next amazing garment but we try our best to reply to all. We are riders our and enjoy helping others, but please do not be disappointed if we are unable to help with your sponsorship request.
Have you got any retail partners around the world?
We are available in very limited and unique stores around the world. Please visit the Shops section or contact us for more details.
DO WE MANUFACTURE IN ASIA?
No, simply no. Whilst we understand the economic reasons to shift manufacturing to Asia as it is much cheaper, it does not fit well with our values. Our club represents a lineage of European cycling history and thus to manufacturer in a region that doesn’t have that rich connection would feel wrong. We won’t compromise these values.
WHERE DO YOU SHIP FROM?
Mostly Italy, it just makes sense. Our entire production is located in Europe, mostly in Italy. The cost of high quality fabrics and european manufacturing is much higher than in Asian countries, so we needed to look at ways to trim our production costs in order to be competitive in the market place. Reducing an additional shipping leg made perfect sense, so we have partnered up with a distribution centre in Italy. Occasionally items may be shipped from Belgium or other warehouses depending on availability from our distributors.