To initiate an exchange/return/refund you MUST email email@example.com AND receive confirmation/approval from us prior to shipping back your order.
All orders are shipped using registered Express DHL post. Shipping times can vary. Please allow 1 - 3 days for delivery on orders within Europe.
All other international orders are shipped via Registered DHL post. Shipping times can vary. Please allow up to 4 - 7 days for delivery to all international destinations.
Please note: Sometimes international orders can get stuck at the border while being processed by Customs. This will often delay a package 1 - 3 business days. Once a package leaves the B.B.C. warehouse we no longer have control over shipping times. At that point your package becomes the property of DHL until it is delivered to your address.
Where do you ship?
When will you ship my order?
All orders are shipped out within the next 1 business day.
We do not Ship to PO Box Addresses.
Belgian Boys Club is not responsible for return shipping if customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal code.
We do not guarantee arrival times on international shipments.
What if my item is not delivered or is lost in transit?
Once parcels are collected from our warehouse they are then property of DHL. Belgian Boys Club is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required.
What are the taxes and duties I will have to pay?
This depends on your country. In Europe we charge a mandatory 22% VAT to all EU buyers.
*please note all duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Belgian Boys Club for any reason.